Privacy Policy.

1. Who We Are

Zentra Co is an AI automation and web design agency serving US-based service businesses. Our website is https://zentra-co.com. For any privacy-related questions, contact us at christolubbe222@gmail.com.

2. Information We Collect

Information you provide directly

When you fill out a contact or booking form on our site, we collect the following:

• Full name
• Email address
• Phone number (optional)
• Business name and trade
• Any details you share in the message field

Information collected automatically

When you visit our website, we may automatically collect basic usage data including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and analytics tools described below.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or booking request
• Deliver and manage the services you have engaged us for
• Send relevant follow-up communications related to your enquiry
• Improve our website based on usage patterns
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your information for unrelated marketing without your consent.

4. Cookies and Analytics

Our website uses cookies to function correctly and to help us understand how visitors use the site. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

We may use Google Analytics or similar tools to collect anonymised data about site traffic and behaviour. This data is aggregated and does not identify individual users.

5. Third-Party Services

We use a small number of third-party tools to operate our business. These may process your data under their own privacy policies:

• Calendly: used for booking strategy calls. If you schedule a call, Calendly collects your name, email, and appointment details. Their privacy policy is available at calendly.com.
• Email and CRM platforms: we may store contact details in tools such as GoHighLevel or similar platforms to manage client relationships and follow-up sequences.
• Google Analytics: used to understand website traffic. Data is anonymised and aggregated.

We only share data with third parties where necessary to deliver our services or as required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. If you were a client, we retain records for a minimum of three years for accounting and legal purposes. If you made an enquiry that did not result in an engagement, we retain your data for up to 12 months.

7. Your Rights

You have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: request that we delete your personal data, subject to any legal obligations we have to retain it
• Opt out: unsubscribe from any marketing communications at any time by replying to any email or contacting us directly

To exercise any of these rights, email us at christolubbe222@gmail.com with the subject line "Privacy Request". We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact

For any questions about this Privacy Policy or how we handle your data, contact us at:

Zentra Co
1201 Orange St #600, Wilmington, DE 19801
christolubbe222@gmail.com